POLICIES

Contact:

773-948-0114, ettakostick@gmail.com 

Shipping: 

Purchases are shipped through the USPS, Fedex, or the UPS. Once your order has shipped you will receive an email confirmation with tracking information. Orders are usually shipped within 3 to 10 business days. If interested in a rush order or international shipping contact me directly at ettakostick@gmail.com.

Lost or stolen packages are the buyers responsibility. Once your item has shipped, I am unable to make address changes. I am not responsible for delays occurring due to carrier, misstatement of your shipping address, or damages that occur during shipment. All delivery times are estimates and not guaranteed.

Tax:

Sales tax will be added to orders shipped within Illinois. 

Returns:

Returns and exchanges will be considered on a case-by-case basis. Contact me directly within 3 days of receiving your item. If you receive an item that is damaged you must notify me within 3 days. Items damaged due to buyers’ negligence will not be accepted. 

Materials:

Glass is fragile and all pieces should be handled with care. The clear beveled glass I use for my suncatchers scratches very easily. My stained glass suncatchers are made with a solder that contains lead. Stained glass is traditionally made with materials that contain lead. This comes with minimal risk but it is a good idea to wash your hands after handling as a precaution. Keep out of reach of children. All of my jewelry is made from 100% lead-free materials.

Stained glass will often have small imperfections in the glass that comes from the process of making the glass. The metals and finishes used in stained glass tend to naturally oxidize over time. This is a natural occurrence.

Care: 

Suncatchers: To clean the glass part of your suncatcher use a non-ammonia household glass cleaner and wipe gently with a cloth. Avoid cleaning metalwork. To avoid removing or scratching the finish do not use abrasive materials such as steel wool. Suncatchers are for indoor use only. Exposure to liquids may damage the finish. 

Earring care: Avoid all liquids and polish with a soft dry cloth.