POLICIES

Contact:

773-948-0114, ettakostick@gmail.com 

Orders:

All products are designed and handmade by me. Orders are usually shipped out within a few business days. If interested in a rush order please contact me directly at ettakostick@gmail.com.

Shipping: 

Purchases are shipped through the USPS, Fedex, or the UPS. Please contact me directly for international shipping. Once your order has shipped you will receive an email confirmation with tracking information. Orders are shipped out within a week.  Curbside pickup (in the Lincoln Square neighborhood of Chicago) is available as well. Curbside pickup orders are usually ready for pickup within one to two days. 

Tax:

Sales tax will be added to orders shipped within Illinois. 

Returns:

Returns and exchanges will be considered on a case-by-case basis. Contact me directly within a week of receiving your item. If you receive an item that is damaged you must notify me within 3 days. Items damaged due to buyers’ negligence will not be accepted.

Materials:

Glass is fragile and all pieces should be handled with care. My stained glass suncatchers are made with a solder that contains lead. Stained glass is traditionally made with materials that contain lead. This comes with minimal risk but it is a good idea to wash your hands after handling as a precaution. Keep out of reach of children. All of my jewelry is made from 100% lead-free materials.

The metals and finishes used in stained glass tend to naturally oxidize over time. This is a natural occurrence.

Care: 

To clean your glass use a non-ammonia household glass cleaner and wipe gently with a cloth. To avoid removing or scratching the finish do not use abrasive materials such as steel wool.