POLICIES

Contact:

773-948-0114, info@ettakostick.com

Shipping:

Shipping is free for all orders. Purchases are usually shipped through UPS Ground shipping. Orders to Alaska or Hawaii will be shipped through the United States Postal Service. Once your order has shipped you will receive an email confirmation with tracking information. Orders are usually shipped within 2 to 9 business days. If interested in a rush order or international shipping contact me directly at ettakostick@gmail.com. 

Orders with multiple items will be packaged in one box. If you would like each item shipped in its own box please leave a note about this when checking out.

 Lost or stolen packages are the buyers responsibility. Once your item has shipped, I am unable to make address changes. I am not responsible for delays occurring due to carrier, misstatement of your shipping address, or damages that occur during shipment. All delivery times are estimates and not guaranteed.

Curbside pickup is available for customers in the Chicago area. Pickup location is in the neighborhood of Lincoln Square. Orders are usually ready for pickup within 2 to 4 days. I do not have a studio space open to the public.

Returns:

All items are final sale and nonrefundable. Please read all dimensions before placing an order.

If you receive the wrong item or if the item is damaged you must notify me within 2 days. Stained glass will often have bubbles and lines other characteristics that are not imperfections but instead a common product from the process of making the glass. These can not be avoided. Items with these characteristics are not eligible for an exchange. Items damaged due to buyers’ negligence will not be accepted. Please pack returning items in the original box with the original packaging materials.

Materials:

Glass is fragile and all pieces should be handled with care. Most of my suncatchers are made with a lead-free solder consisting of silver, tin, and copper. Some of my stained glass suncatchers are made with a solder that contains lead and tin. This comes with minimal risk but it is a good idea to wash your hands after handling as a precaution. Keep out of reach of children. According to Proposition 65, "this product contains chemicals know to the state of California to cause cancer and birth defects or other reproductive harm.

The colors you see on your device may vary slightly from those of the item due to the variations in screen settings. 

Stained glass will often have bubbles and lines other characteristics that are not imperfections but instead a common product from the process of making the glass. These can not be avoided. The metals and finishes used in stained glass tend to naturally oxidize over time. This is a natural occurrence.

Each item is an original design by Etta Kostick Designs and should not be replicated.

Care: 

Suncatchers: To clean the glass part of your suncatcher use a non-ammonia household glass cleaner and wipe gently with a cloth. Avoid cleaning metalwork. To avoid removing or scratching the finish do not use abrasive materials such as steel wool. Suncatchers are for indoor use only. Exposure to liquids may damage the finish. 

Hanging Suncatchers: Using a small nail angled upward or a hook to display your suncatcher is recommended. Do not use suction cups with attached hooks as these will often pop off windows.

Wholesale:

For wholesale inquiries please contact Etta at info@ettakostick.com