POLICIES

Contact:

1-773-948-0114, info@ettakostick.com

Shipping:

Orders within the United States are shipped via USPS, UPS, or FedEx. Shipping is a flat rate of $12 for suncatchers and $8 for earrings. Delivery times may vary, especially for made-to-order items. For estimated delivery dates, please refer to the checkout page.

Orders to Alaska, Hawaii, or PO boxes are shipped via USPS. Standard shipping typically takes 5 to 15 business days. Once your order ships, you’ll receive an email confirmation with tracking information.

If your order contains multiple items, they will be packaged in one box. If you'd prefer separate packaging, please leave a note at checkout.

Once your item has shipped, I’m unable to make address changes. I am not responsible for delays caused by the carrier, incorrect shipping addresses, or damages during transit. Delivery times are estimates and not guaranteed. If you haven’t received your order within 19 business days, please contact me so I can file a claim and track down your package.

Please note: I do not have a public studio space.

Returns:

All sales are final and non-refundable. Orders cannot be canceled once placed. Please review all product dimensions carefully before ordering. Due to variations in screen settings, colors may appear slightly different in person.

Exchanges are not accepted.

If you receive the wrong item or your item arrives damaged, you must notify me within 24 hours of delivery.

Please note that stained glass often contains bubbles, lines, and other natural characteristics that result from the glass-making process. These are not considered flaws and do not qualify an item for exchange. Items damaged due to customer mishandling will not be accepted.

Any approved returns must be packaged in the original box with all original packaging materials.

Materials:

Suncatchers

Made with lead-free solder consisting of silver, tin, and copper. The hanging chain is metal and may develop mild rust over time, especially in humid environments.

Stained Glass Jewelry

Crafted with lead-free solder (silver, tin, and copper). Ear wires are sterling silver. The glass used is 2mm thick, making it lighter than traditional stained glass.

Please note: Bubbles, lines, and other natural variations are typical in stained glass and not considered defects. Over time, metals and finishes may oxidize naturally. Handle all pieces with care—glass is fragile.

Each item is an original design by Etta Kostick Designs and may not be replicated.

Care: 

Suncatchers:

To clean the glass, use a non-ammonia household glass cleaner and wipe gently with a soft cloth. Avoid cleaning the metalwork. Do not use abrasive materials like steel wool, as they can scratch or damage the finish.

Suncatchers are for indoor use only. Exposure to moisture may cause damage to the finish.

Hanging Suncatchers:

For best results, hang your suncatcher from a small hook or nail secured into wood, such as a window frame, ceiling beam, or wall stud. This ensures a strong and stable hold. Avoid suction cups, as they tend to loosen over time and are not reliable for long-term use—especially with heavier pieces.

Here are some links to hooks that I personally recommend for both small and larger suncatchers:

https://www.lowes.com/pd/Hillman-0-875-in-Black-Steel-Cup-Hook-15-Pack/5014057785

https://www.lowes.com/pd/National-Hardware-N119-729-Cup-Hooks-in-Black/5001874275

https://www.lowes.com/pd/Hillman-0-6-in-White-Steel-Cup-Hook/3192589

Jewelry:

To clean, gently wipe the metal with a soft cloth.
For the glass portion, use a non-ammonia glass cleaner and a soft cloth to avoid scratching.

Avoid using abrasive materials or soaking the piece in liquid.

Wholesale:

For wholesale inquiries please contact Etta at ettakostick@gmail.com