POLICIES

Orders:

All products are designed and handmade by me. Allow up to two weeks from order placement for delivery. If interested in a rush order please contact me directly at ettakostick@gmail.com.

Shipping: 

Shipping and packaging in the United States is a flat rate of $20 for my suncatchers. Purchases are usually shipped through the United States Postal Service. Larger packages may be shipped through the UPS. Please contact me directly for international shipping. Once your order has shipped you will receive an email confirmation with tracking information.

Tax:

Sales tax will be added to orders shipped within Illinois. 

Returns:

Returns and exchanges will be considered on a case-by-case basis. Contact me directly within a week of receiving your item. If you receive an item that is damaged you must notify me within 3 days. Items damaged due to buyers’ negligence will not be accepted.

Materials:

My stained glass suncatchers are made with a solder that contains lead. Stained glass is traditionally made with materials that contain lead. This comes with minimal risk but it is a good idea to wash your hands after handling as a precaution. Keep out of reach of children. All of my jewelry is made from 100% lead-free materials.

The metals and finishes used in stained glass tend to naturally oxidize over time. This is a natural occurrence.

Care: 

To clean your glass use a non-ammonia household glass cleaner and wipe gently with a cloth. To avoid removing or scratching the finish do not use abrasive materials such as steel wool.